Apple's stores are absolutely integral to its success. With
over 460 of them spanning 16 countries, the brand had the highest sales per
square foot of retail space of any retailer in the US in 2014. At the heart of
any Apple store customer experience is the representative they deal with. And
Apple ended 2015 with an impressive 81% retention rate amongst its store staff
- a company record.
Keeping great staff cuts costs associated with the
recruitment process and helps to maintain the all-important company culture.
But just how has Apple done it? Here are 3 things everyone can learn from the
technology giant:
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