When it comes to building a team that can work efficiently
together, accomplish mutual goals, and still maintain a good morale while doing
so, there's no more significant quality than trust. Trust allows you to
delegate a task without worrying whether it will get done. It allows for
faster, more open communication, and gives people a sense that they truly belong
within your organization. But trust doesn't come naturally or easily, and it's
a leader's job to inspire and facilitate that trust in a team environment. How
do the strongest leaders of the business world accomplish this?
1.
Patience:
First, you need to demonstrate a strong sense of patience. It's tempting to
want to rush things as much as possible, especially if your business is new or
young, but that level of impetuousness creates an uncomfortable environment for
your team. Pressure is good, but too much pressure can make employees feel like
they're worthless unless they hit your unrealistic goals. Impatience can also
imply that you suffer from a degree of impetuousness, which makes your team
doubt your motives, or your capacity to lead a team in the first place.
Instead, take
your time in your thoughts and actions, and
express understanding when things go wrong.
2.
Calm:
You're going to face some emotionally challenging moments as a leader, and often
as a direct result of your team's actions. During these moments, it's essential
that you remain as calm as possible. Feel free to express your emotions, even
if those emotions are negative (more on that in a moment), but do so in a
restrained, stoic manner. The minute you fly off the handle at
anything--whether it's a team member or circumstances beyond any of your
control, your team will start to see you as unstable. They'll be afraid to come
to you with negative information or criticisms, and their trust in their
environments will shrink.
3.
Transparency.
One of the best ways to build trust with others is to show your personal side.
If you make yourself vulnerable and express something in confidence to your
team, they'll be more or less inclined to reciprocate. Remain as transparent as
possible in your actions as a leader, letting your team know what you're
thinking, the motivations behind your direction, and any doubts or concerns you
may have. Remember, as a leader, you'll be serving as a role model, so the more
transparent you are in your actions, the more transparent your team will be in
theirs. They'll also learn to see you as a more sympathetic human being, which
is indispensable.
4.
Openness.
To build trust, you'll also need to establish an open environment, where all
team members are encouraged to express their thoughts and opinions. You can do
this in your team meetings, by asking that everyone bring something to the
table. Facilitate conversation by allowing every team member to speak, and make
sure all your other team members show respect and listen to each other. This
open environment will gradually teach your team that it's okay to voice an
opinion.
5.
Flexibility.
Demonstrating a bit of flexibility in your workplace can also facilitate trust.
When workers feel more comfortable in the workplace, they'll treat it almost as
a second home, and they'll treat their coworkers a bit like family members.
This is significantly trickier to pull off in the context of a large
corporation, but smaller companies and startups should have no trouble allowing
this flexibility and creating this type of environment. For example, you can
allow more time for personal breaks, establish flexible hours or remote work
days, or offer negotiable deadlines on certain projects and tasks. This is an
implied demonstration of trust to your workers, and again, they'll be likely to
reciprocate.
6.
Mutual
feedback. Feedback is the only way for anything to improve, and it has to
work both ways. When you give your workers honest feedback (positive or
negative, so long as it's constructive), it shows that you're genuinely
invested in their development. When workers give you feedback and you sincerely
listen to it (and/or act upon it), they'll feel more empowered, and more secure
in their positions. Only by giving and receiving feedback in this way will you
be able to generate enough trust to delve into deeper and more controversial
forms of feedback.
7.
Ongoing
team exercises. Team trust is best facilitated through active team
engagement, but that doesn't always mean working together on projects and
tasks. It could mean conducting teambuilding exercises, or something less
formal like having lunch or office gatherings after hours. Your teammates need
to get to know each other on a personal level, at least to some degree, if
they're going to trust and support one another. Every team member is unique,
and they'll need to engage with the group to account for one another's
strengths and weaknesses.
These are tactics, dispositions, and
characteristics that strong leaders can use to build trust within a team--but
don't expect them to be shortcuts. In many cases, these are merely
prerequisites, or pre-existing environmental conditions that allow for the
development of trust, rather than creating it directly. Trust requires time and
experience, as your workers spend more time with one another and become more
familiar with their circumstances. Don't try to rush the process, or you'll end
up negating your efforts.
Source: Samuel Edwards/www.inc.com
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