When my middle son was in tenth grade, I saw him pull a paperback book out of his backpack. “What are you reading?” I asked him. He told me. “My Language Arts teacher recommended this book,” he said, “and it’s awesome.”
“Why don’t
you tell her that you took her recommendation?” I asked him. “I’ll bet she’ll
be happy to hear that.”
“No,” said
my soft-spoken son. “I’d better not tell her. She’ll get too excited and make a
big deal out of it.”
A pang went
through my heart. That’s just the kind of thing I would do, if I were a
Language Arts teacher and a kid told me that he was reading a book I’d
recommended. I’d get excited and make a big deal out of it. Oh no!
My kid gave
me feedback that day without intending to. He reminded me that not everybody
likes to have a fuss made over them. It’s hard to get good feedback. Most of us
stumble around doing our best without much in the way of compassionate
guidance.
Our bosses
are the people who make decisions about our career advancement, and even they
won’t always tell us the truth about career-limiting habits that can hold us
back. I have managed many people, and I can tell you that it can be very
challenging to let someone know when they’re shooting themselves in the foot.
It’s easy to
say “Your report had some errors in it.” It’s much harder to say “At times, you
can have trouble knowing when to stop talking.”
Here are few
feedback-giving tips that have worked for me:
·
Rather
than say “You need to stop doing X” you can wait until an employee asks for
feedback, and then say “As I think about it, at times you may have a tendency
to do X. That might get in your way. Does that sound like it’s on target?”
·
When you
have compassionate feedback to deliver, you can say “I need your help. I want
you to tell me something that you’d like me to do differently. I have some
feedback for you and I want to get your feedback at the same time.” When my
employee shares his or her feedback with me — perhaps the comment “I know
you’re from New Jersey, and it shows because you talk so fast sometimes that I
can’t understand you” and sees that I take it calmly and with gratitude, it
becomes easier for him or her accept my feedback, too.
·
You can
ask permission to give feedback to an employee. You can say “Listen, Jane, I
had a thought about something that you could try that might be useful for you,
but I don’t want to start giving you suggestions if you don’t want them.”
Sometimes your employee will say “Honestly, I’m overwhelmed right now and I
couldn’t take it in.” That’s fine. Sometimes they’ll say “Tell me! I want to
hear it.”
Here are ten career-damaging habits you may have
without knowing it!
Not Listening When Other People Speak
Most of us have worked at some point with a
person who can articulate their thoughts very well. The minute they stop
talking, though, they tune out. You can tell just by looking at them that
they’re not listening. Their mind is someplace else. It’s rude and it doesn’t
make for an effective give-and-take when someone cannot attend to another
person’s words. Be sure that person isn’t you!
Not Following Through on Your Commitments
Plenty
of eager-beaver young business people have started their careers on a great
note, only to run into roadblocks when the people around them noticed that
they’re all talk and no action. These folks don’t follow through on their
commitments.
They
make confidence-inspiring statements like “You can rely on me, boss” and
then don’t take care of whatever they were charged with taking care of. They
don’t seem to notice that the acknowledgment and career advancement they seek
is tied to actual results, not to knowing the right business jargon and
slapping the right backs.
Gossiping
Nothing
kills a promising career faster than being identified as a gossip-monger. There
are way more exciting things happening in any organization than whatever people
whisper behind other people’s backs about.
Sucking the Air Out of the Room
Some
folks are insecure and show it by needing to have the floor at every moment and
needing to express their opinions on every topic. We say about such people
“S/he sucks the air out of the room!” Once they start talking, they can’t stop.
Being Abrasive
Business
happens in a professional setting, but social interaction goes on all the time
in the business world. People who are nasty and abrasive to deal with don’t do
as well in their careers as people who keep an even tone and try to respect the
views of others. We all get frustrated, but the folks who can still manage a
smile and the words “please” and “thank you” show their substance when things
around them are going crazy
Being Two-Faced
There
is almost nothing worse than telling one person what you think they want to
hear and then telling the next person something completely different. In
the business world as in life, you have to speak your truth consistently in
order to be trusted or respected.
Being Forgetful
If
you are forgetful, no one will hold it against you if you take steps to
outweigh your forgetful tendencies with note-taking and reminders to keep balls
from dropping on the floor. Your forgetfulness will become a problem if
you leave people hanging. It’s up to you to come up with a system to keep
track of your to-do items or ask for help in doing so.
Getting Defensive
At
work we are all expected to be able to deal with viewpoints that are
different from our own without bristling or becoming defensive. We are expected
to be able to talk about issues without needing to be right — in fact, without
needing to reduce every discussion to an argument over who’s right and who’s
wrong. People who get defensive suck time and emotional energy away from the
group when that energy is needed to move the company’s goals forward!
Needing to Have the Last
Word
A
sure sign of an immature business person is when someone must have the last
word in every conversation. Sometimes it’s “I told you so!” and other times
it’s “If you’re not going to take my advice, why did you ask my opinion?” We
expect business people to be able to disagree graciously.
Putting Other People Down
The
last career-damaging habit on our list is the habit of putting other people
down, something that has never helped a relationship thrive or led to a better
business result. “I can’t agree with you there, Roseanne” is fine but “See,
that’s why you’re a Team Leader and I’m a Manager, Roseanne” is not. Your brand
is not just your job title or your college degree; you show your values in the
way you treat people around you, every day.
How
can you determine whether one or several of these career-damaging habits is
getting in your way? Ask for feedback. Ask your colleagues, your friends and
your sweetheart to let you know when stress or nerves throws you off balance
and makes you do or say something you wish you hadn’t.
Like
all of us, you’re a cake that is still baking. You’d be grateful if your friend
told you when you had lettuce in your teeth. Tell your friends “Listen, if I
say something obnoxious or stupid, I’m relying on you to let me know!” and when
the do it, thank them for keeping you on your path!
Source: Liz Ryan, www.forbes.com
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